About Us
Welcome to Pacific Fireplaces – Heating & Cooling
Established in 1999 in Victoria, BC, Pacific Fireplaces is a second-generation family business with deep roots in the fireplace industry. Founded as the first company exclusively handling Dimplex Electric Fireplaces, our journey began with a commitment to quality and excellence.
With Don’s extensive experience in the wood and gas fireplace industry, we quickly realized the potential to expand our offerings. In 2008, Chad, Don and Bonnie’s son, joined the team, bringing with him a wealth of technical expertise. This allowed us to introduce a locally manufactured brand of wood and gas fireplaces under the Enviro Fireplaces banner.
Over the years, we’ve built a solid reputation for our expertise and follow-up service, thanks in no small part to Chad’s technical background and the dedication of our well-trained staff. In 2021 Chad and his wife, Vivien, assumed full ownership and operations, thus ensuring the continuity of our commitment to excellence.
In addition, driven by our dedication to serving our customers with the best products and service, Pacific Fireplaces also expanded our offerings to include Samsung ductless heat pumps. Leveraging our staff’s background in trades and refrigeration, we officially began selling and servicing ductless heat pumps in May 2022.
At Pacific Fireplaces, we’re passionate about providing top-quality products and exceptional service to our customers. We’ve proudly served our community for over two decades and look forward to exceeding expectations for years to come. As a Victoria-based company, we take pride in offering many Canadian-made products, including our Enviro, Urbana, and Uptown lines—manufactured right here in Victoria, BC.
Thank you for choosing Pacific Fireplaces – where comfort, quality, and service meet
Chad Befus
Lead Estimator / Lead Technician / Owner
Pacific Fireplaces – Heating & Cooling
Meet Chad – The Expert Behind Pacific Fireplaces
Chad is the driving force behind Pacific Fireplaces, bringing over two decades of expertise in fireplaces, heat pumps, and residential comfort solutions. Since returning to Victoria in 2008, Chad has helped shape the company’s reputation for technical excellence and exceptional customer care.
Starting as an electric fireplace technician while also working on custom homes and renovations, Chad’s career evolved rapidly. He expanded his skills across wood, electric, and gas fireplace installations, service, and repair. His growing expertise led him to achieve multiple certifications, including a Red Seal Class “B” Gasfitter License (with distinction) in 2015 and various Advanced WETT Certifications — one of only a handful in BC with the Advanced moniker.
In addition to his deep fireplace knowledge, Chad is a red seal refrigeration, and air conditioning technician, with training in heat loss analysis, refrigerant handling, and advanced system design. His technical background is uniquely complemented by a Bachelor’s degree in Computer Science and a degree in Electronics, blending practical skill with strong analytical precision — a rare combination in this industry.
Today, Chad leads Pacific Fireplaces’ estimating and technical design team, specializing in both fireplace projects and ductless heat pump systems. His approach combines technical rigor with a genuine focus on long-term client satisfaction — ensuring every project is tailored to the client’s needs, the building’s requirements, and the highest safety and performance standards.
When not in the office or out on-site, Chad is a dedicated family man. He can often be found fishing, training in Brazilian Jiu-Jitsu, or helping coach his children’s Jiu-Jitsu classes. His work ethic, technical expertise, and commitment to excellence are at the heart of everything Pacific Fireplaces delivers.
Vivien Befus
Owner & Office Manager
Meet Vivien – The Heart of Pacific Fireplaces
Vivien has been an essential part of Pacific Fireplaces since 2021, stepping in seamlessly following Bonnie’s retirement. With her warmth, enthusiasm, and fresh perspective, she has played a key role in enhancing both customer experience and internal operations.
As one of our leading Hearth experts, Vivien blends her eye for design with her commitment to helping customers create inviting spaces. Whether assisting in the showroom or working behind the scenes, her dedication to excellence is evident in everything she does.
Her diverse background spans criminal justice, fashion and jewelry sales, and custom cake design, bringing a unique blend of creativity and organization to the team. She has also been instrumental in revamping the dispatching and accounting systems, ensuring smoother workflows and top-tier service for our clients.
When she’s not at Pacific Fireplaces, Vivien channels her creativity into custom cake design and baking, adding a little extra sweetness to life—both at home and in the community.
Greg Kerr
Gas Technician & Installer
Greg is the backbone of our servicing team at Pacific Fireplaces, bringing decades of experience and expertise to every project. With a knack for all things gas-related, Greg is a ticketed “B” Gasfitter with a wealth of knowledge in gas appliances, including furnaces, boilers, and fireplaces.
Having been in the fireplace industry since the 90s, Greg is our senior fireplace service technician. Trusted by our team and our customers for his skills and dedication to excellence. Whether troubleshooting complex gas issues or installing appliances, Greg approaches every task with precision and care, ensuring the highest level of safety and satisfaction.
Moreover, beyond his technical prowess, Greg’s love for farming shines through in everything he does. When he’s not hard at work servicing fireplaces, you’ll often find him tending to his farm, enjoying the outdoors, and connecting with nature.
Caleb Hutcheson
Meet Caleb – Expert Installer & Craftsman
Caleb is a valued member of our team—and our family. As Chad’s cousin, he brings a unique connection to Pacific Fireplaces, along with a wealth of expertise in fireplace installation.
He completed his gas fitting apprenticeship under Chad in 2019, earning both his Gas Fitter and WETT Technician certifications. Since then, he has led our installation team with skill and precision as our head installer.
With a commitment to safety and quality workmanship, Caleb ensures every installation meets the highest standards. Whether it’s gas, wood, or electric, his expertise shines through, delivering exceptional results that leave our customers delighted.
Outside of work, Caleb channels his creativity into pottery, immersing himself in the art of shaping and refining his visions. His passion for craftsmanship extends beyond the workshop, enhancing both his artistry and attention to detail.
Experience Caleb’s professionalism and dedication firsthand—he’s committed to bringing warmth, beauty, and a touch of artistry to your home with every installation.
Nicole Cadieux
Showroom Floor & Warehouse
Nicole brings a vibrant energy and genuine warmth to our team that’s simply contagious. Her friendly demeanor and exuberant spirit uplift everyone around her. Whether she’s assisting customers with a bright smile or tackling tasks with boundless enthusiasm, Nicole’s passion for her work shines through in everything she does.
Furthermore, with a knack for making everyone feel welcome and valued, Nicole creates a positive and inclusive atmosphere for everyone that walks through the door. Her dedication to customer satisfaction and her commitment to excellence ensure that every interaction is nothing short of amazing.
Ken Bolton
Electric Fireplace Technician
Description to come
Bonnie Befus
Retired
Bonnie retired alongside Don and is now enjoying her well-deserved retirement. Throughout her tenure, Bonnie played a pivotal role in our company’s journey. Her unwavering support, and tireless effort have been instrumental in shaping Pacific Fireplaces into the respected establishment it is today. While Bonnie may have retired, her legacy continues to inspire us as we carry on her dedication to excellence.
Don Befus
Retired
After a remarkable career in the fireplace & heating industry that began in 1975, Don officially retired in 2021. Now, he enjoys the tranquility of his lakeside retreat and winters spent in warmer climates. His legacy of hard work, innovation, and commitment to customer satisfaction will continue to inspire us for years to come.
Get in Touch with Us
Come visit our showroom to speak with an expert and check out some examples of the products we carry. If you have any questions or concerns before visiting feel free to contact us.