Wood Insert

About Us

Welcome to Pacific Fireplaces – Heating & Cooling

Established in 1999 in Victoria, BC, Pacific Fireplaces is a second-generation family business with deep roots in the fireplace industry. Founded as the first company exclusively handling Dimplex Electric Fireplaces, our journey began with a commitment to quality and excellence.

With Don’s extensive experience in the wood and gas fireplace industry, we quickly realized the potential to expand our offerings. In 2008, Chad, Don and Bonnie’s son, joined the team, bringing with him a wealth of technical expertise. This allowed us to introduce a locally manufactured brand of wood and gas fireplaces under the Enviro Fireplaces banner.

Over the years, we’ve built a solid reputation for our expertise and follow-up service, thanks in no small part to Chad’s technical background and the dedication of our well-trained staff. In 2021 Chad and his wife Vivien assumed full ownership and operations, ensuring the continuity of our commitment to excellence.

Driven by our dedication to serving our customers with the best products and service, Pacific Fireplaces also expanded our offerings to include Samsung ductless heat pumps. Leveraging our staff’s background in trades and refrigeration, we officially began selling and servicing ductless heat pumps in May 2022.

At Pacific Fireplaces, we’re passionate about providing top-notch products and service to our customers. We’re proud to have served our community for over two decades and look forward to continuing to meet and exceed expectations for many years to come.

Thank you for choosing Pacific Fireplaces – where comfort, quality, and service meet

Pacific Fireplaces Team

Chad Befus

Lead Estimator / Lead Technician

Meet Chad, the fireplace expert and driving force behind Pacific Fireplaces. Chad has been an integral part of Pacific since 2008, which was when he moved back to Victoria and began working as a technician for Pacific Fireplaces and assisting with a secondary company that specialized in custom home building and renovations.


Chad’s journey began with service and repair work, gradually evolving into wood, electric, and gas fireplace installations. Over the years, he has accumulated a plethora of certifications, including a class “B” gas ticket earned in 2015 with distinction. Notably, he is also one of the very few Advanced WETT certified individuals in British Columbia, underscoring his commitment to excellence and professionalism in his field.
In addition to his fireplace credentials, Chad holds various certifications in refrigeration, heating, air conditioning, and heat loss. In additional to trades certifications, his background includes a bachelor’s degree in computer science and a degree in electronics providing him with a unique blend of technical knowledge and hands-on experience.
As the primary estimator for fireplaces and heat pumps, Chad brings his unparalleled expertise to every project. Whether it’s designing the perfect fireplace for your home or recommending the ideal heat pump solution, Chad’s dedication to quality and customer satisfaction shines through in every interaction.


When he’s not busy serving our valued customers or fishing, you’ll often find Chad tinkering with gadgets and exploring the latest advancements in technology.

Vivien Befus

Owner & Office Manager

Discover Vivien, the driving force behind Pacific Fireplaces since 2021. Her seamless integration coincided with Bonnie’s retirement, infusing our team with her warmth and enthusiasm.

With a background in criminal justice, fashion and jewelry sales, and custom cake design, Vivien is the creative element of Pacific Fireplaces. Her efforts have revamped our dispatching and accounting systems, ensuring smoother operations and exceptional service delivery.

However Vivien’s talents extend beyond the office. As one of our leading Hearth experts, she combines her passion for design with her commitment to creating inviting spaces. Whether assisting customers in our showroom or working behind the scenes, Vivien’s dedication to excellence shines through.
Outside the office, Vivien expresses her creativity through custom cake design & baking, adding an extra layer of sweetness to her life and those around her.

Greg Kerr

Gas Technician & Installer

Greg is the backbone of our servicing team at Pacific Fireplaces, bringing decades of experience and expertise to every project. With a knack for all things gas-related, Greg is a ticketed “B” Gasfitter with a wealth of knowledge in gas appliances, including furnaces, boilers, and fireplaces.

Having been in the fireplace industry since the 90s, Greg is our senior fireplace service technician. Trusted by our team and our customers for his skills and dedication to excellence. Whether troubleshooting complex gas issues or installing appliances, Greg approaches every task with precision and care, ensuring the highest level of safety and satisfaction.

Beyond his technical prowess, Greg’s love for farming shines through in everything he does. When he’s not hard at work servicing fireplaces, you’ll often find him tending to his farm, enjoying the outdoors, and connecting with nature.

Caleb Hutcheson

Gas, Wood & Electric Fireplace Installer

Meet Caleb, a valued member of our team and family member. As Chad’s cousin, Caleb brings a special connection and a wealth of expertise to Pacific Fireplaces.
Caleb completed his gas fitting apprenticeship under Chad in 2019, earning his gas fitting & WETT technician ticket. Since then, he has served as our head installer, leading our team with precision and skill.
With his commitment to safety & quality workmanship, Caleb ensures that every installation is completed to the highest standard. Whether its a gas, wood, or electric fireplace, Caleb’s expertise shines through, leaving our customers delighted with the results.


Outside of work, Caleb’s hobby is pottery, where he immerses himself in the creative process, bringing his visions to life. His passion for pottery enhances his artistry, both within and beyond the workshop.

Experience Caleb’s professionalism and dedication firsthand; he’s committed to bringing warmth, beauty, and a touch of artistry to your home through our top-notch fireplace installations.

Nicole Cadieux

Showroom Floor & Warehouse

Nicole brings a vibrant energy and genuine warmth to our team that’s simply contagious. Her friendly demeanor and exuberant spirit uplift everyone around her. Whether she’s assisting customers with a bright smile or tackling tasks with boundless enthusiasm, Nicole’s passion for her work shines through in everything she does.
With a knack for making everyone feel welcome and valued, Nicole creates a positive and inclusive atmosphere for everyone that walks through the door. Her dedication to customer satisfaction and her commitment to excellence ensure that every interaction is nothing short of amazing.

Ken Bolton

Electric Fireplace Technician

Description to come

Josh Davis

Installations

Description To come

Bonnie Befus

Retired

Bonnie retired alongside Don and is now enjoying her well-deserved retirement. Throughout her tenure, Bonnie played a pivotal role in our company’s journey. Her unwavering support, and tireless effort have been instrumental in shaping Pacific Fireplaces into the respected establishment it is today. While Bonnie may have retired, her legacy continues to inspire us as we carry on her dedication to excellence.

Don Befus

Retired

After a remarkable career in the fireplace & heating industry that began in 1975, Don officially retired. He now enjoys the tranquility of his lakeside retreat and winters spent in warmer climates. His legacy of hard work, innovation, and commitment to customer satisfaction will continue to inspire us for years to come.

Enviro Gas Insert
Get in Touch with Us

Come visit our showroom to speak with an expert and check out some examples of the products we carry. If you have any questions or concerns before visiting feel free to contact us.