Service Line: 250-544-6789

Gas Fireplaces - Service & Repairs

Did you know that the white “cloudiness” on the inside of your fireplace glass can permanently damage your glass over time if it is not properly cleaned off?

Did you know ammonia based glass cleaners can react with the coating on your fireplace glass and permanently ruin the glass?

Gas fireplace glass replacements start at around $400 and can even surpass $1000!

The life expectancy of a gas fireplace is typically 20-30 years. The best way to keep your fireplace heating well, running safely and help it to last for many years to come is an annual safety inspection, maintenance & cleaning. Pacific Fireplaces, Technical Safety BC and all gas appliance manufacturers recommend annual maintenance on gas fireplaces for exactly this reason.

Pacific Fireplaces specializes in the installation, repair and maintenance of gas fireplaces. We take pride in our technicians being head and shoulders above industry standards in both the knowledge they have and the tools they use.

While this leads to extra expense for our company and is not considered “the norm” we strongly believe that if we are being hired to service an appliance we should invest in our technicians and maintain the best tools to be confident that our customers are safe, and their fireplaces are working properly.

Please be aware that during heating seasons (Sept-Jan) the wait list for our gas fireplace maintenance services can reach upwards of 6-8 weeks. If you want to avoid waiting, two good alternatives are to book far in advance or to plan to have your service done in the off season. 

Fireplaces are typically not used from May – August, however the buildup on the inside of the glass is still potentially causing damage over the summer while it sits unused. This, combined with pricing incentives is why May & June are actually a great time to have your gas fireplace serviced!

Electric Fireplaces - Repairs

As the island’s electric fireplace experts and a Dimplex service center we frequently get asked about electric fireplace maintenance. Typically the only maintenance for electric fireplaces is light bulb changes for older units, while newer units have LEDs. For all heating units the main point of failure is the fan, so unplugging it an blowing it out or vacuuming it to minimize dust buildup in the bearings & bushings can greatly extend the life expectancy of the electric fireplace fan.

For repairs we deal exclusively with Dimplex electric fireplaces. If you have a Dimplex and need repairs feel free to give us a call for service, or bring the unit in and we can repair it in our shop. We do not perform repairs on other brands as most are not designed to be repairable and part availability is often an issue.

Ductless Heat pumps

Like all heating appliances, an important part of keeping your ductless heat pumps working well for years to come is consistent cleaning and maintenance. Certain tasks, such indoor filter cleaning can easily be completed by the home owner, but the more extensively yearly cleaning & inspection should be completed by a technician familiar with your specific heating equipment. This preventative maintenance can keep your unit running at top efficiency, and even potentially save you from future costly repairs and inconvenient down time when you need your system the most. 

Wood Fireplaces

Pacific Fireplace exclusively repairs units we have installed for wood stoves and wood fireplaces. We do not offer a chimney sweeping services for wood fireplaces, and but if you are looking for Chimney sweeping or WETT inspection services we recommend Aero Duct Cleaning  

Contact us for service related inquiries at

Feedback by ServiceM8
Get in Touch with Us

Come visit our showroom to speak with an expert and check out some examples of the products we carry. If you have any questions or concerns before visiting feel free to contact us. 


2205 Keating Cross Rd, Saanichton, BC

Hours of Operation

Monday - Friday 9:00 AM - 4:30 PM
Saturday: 10:00 AM - 4:00 PM
Holiday Hours: Closed