Valcourt FP15 Waterloo Wood Fireplace


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Gas Fireplaces – Service & Repairs

Did you know that the white “cloudiness” on the inside of your fireplace glass can permanently damage your glass over time if it is not properly cleaned off?

Did you know ammonia based glass cleaners can react with the coating on your fireplace glass and permanently ruin the glass?

Gas fireplace glass replacements start at around $400 and can even surpass $1000!

The life expectancy of a gas fireplace is typically 20-30 years. The best way to keep your fireplace heating well, running safely and help it to last for many years to come is an annual safety inspection, maintenance & cleaning. Pacific Fireplaces, Technical Safety BC and all gas appliance manufacturers recommend annual maintenance on gas fireplaces for exactly this reason.

At Pacific Fireplaces, we are committed to providing top-notch services in the installation, repair, and maintenance of gas fireplaces. We are proud to have highly skilled technicians who possess extensive knowledge and use cutting-edge tools in their work.

We believe that investing in our technicians and maintaining the best tools is essential to ensure the safety of our customers and the proper functioning of their fireplaces. Although this may lead to additional expenses for our company, it is a necessary step that we take to meet our high standards of service.

Get ahead of the game and avoid the waitlist! Schedule your gas fireplace maintenance service in advance or take advantage of our off-season pricing incentives by booking your appointment during May and June. Remember, even if you’re not using your fireplace during the summer, buildup on the inside of the glass can still cause damage. Don’t wait, schedule your service now and enjoy peace of mind all year round!

Electric Fireplaces – Repairs

At Pacific Fireplaces, we are proud to be the electric fireplace experts on the island and an authorized Dimplex service center. Many of our customers ask us about how to maintain their electric fireplaces, and typically the only necessary maintenance is to replace light bulbs for older units, while newer units have LEDs and do not require bulb changes. However, for all heating units, the fan is the main point of failure. Regular cleaning by unplugging and blowing or vacuuming out the fan can minimize dust buildup in the bearings and bushings, thereby extending the fan’s life.

If you have a Dimplex electric fireplace that needs repairs, we are here to help. Our technicians are trained to handle repairs for all Dimplex electric fireplaces, and we can service your unit either at your home or in our shop. Please note that we do not repair other brands as they are typically not designed to be repairable, and finding replacement parts can be a challenge.e.

Ductless Heat pumps

Like all heating appliances, an important part of keeping your ductless heat pumps working well for years to come is consistent cleaning and maintenance. Certain tasks, such indoor filter cleaning can easily be completed by the home owner, but the more extensively yearly cleaning & inspection should be completed by a technician familiar with your specific heating equipment. This preventative maintenance can keep your unit running at top efficiency, and even potentially save you from future costly repairs and inconvenient down time when you need your system the most. 

Wood Fireplaces

Pacific Fireplace exclusively repairs units we have installed for wood stoves and wood fireplaces.
We do not offer a chimney sweeping services for wood fireplaces, and but if you are looking for Chimney sweeping or WETT inspection services we recommend Aero Duct Cleaning

Contact us for service related inquiries at

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Get in Touch with Us

Come visit our showroom to speak with an expert and check out some examples of the products we carry. If you have any questions or concerns before visiting feel free to contact us. 


2205 Keating Cross Rd, Saanichton, BC

Hours of Operation

Monday - Friday 9:00 AM - 4:30 PM
Saturday: 10:00 AM - 4:00 PM
Holiday Hours: Closed